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A study or page won't load

1 min readUpdated Oct 21, 2026

Most loading problems come from a weak connection. Scroll the Bible has no offline mode, so every page and study needs the internet.

A study shows an error

If a study shows Could not generate study right now. Please try again. or Something went wrong. Please try again.:

  1. Check that you are connected to the internet.
  2. Close the study.
  3. Tap the verse and open the study again.

A reading plan day that shows Could not load this passage. Check your connection and try again. clears up the same way once your connection is back.

A study asks you to sign in

Studies live on your account. Enter your email, then the 6-digit code we send. See Sign in.

You paid but it still looks locked

Studies, every day of every reading plan, devotionals, and unlimited Discover need premium. See What's free and what needs premium.

If you subscribed and a page still looks locked:

  1. Open Settings and tap Contact & Support.
  2. Tap I paid but don't have premium and follow the steps.

When you see Premium is active on this account., fully close the tab and reopen Scroll the Bible. For more help, see Paid but don't have premium.

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What's free and what needs premiumReading Scripture is free for everyone; premium unlocks verse studies, reading plans, devotionals, and unlimited Discover.Paid but don't have premiumUnlock premium after paying by signing in with the email you subscribed with, or by opening the iPhone app if you subscribed through Apple.Still need help?Email Scroll the Bible support after trying the self-serve steps, and include what we need to find your account.