Help Center

Paid but don't have premium

1 min readUpdated Oct 21, 2026

How you unlock premium depends on where you subscribed.

I subscribed on the website

Sign in with the same email you subscribed with on our website.

  1. Open Settings, tap Sign Up or Log In, then Continue with Email, and enter that email.
  2. Enter the 6-digit code we send.
  3. Premium unlocks on this account.

If premium shows as active but a page still looks locked, fully close the tab and reopen Scroll the Bible.

If checkout used an email you did not mean to use, which is common with Apple Pay, update your email. If you cannot open that email, recover access with your card.

I subscribed in the iPhone app

An Apple subscription unlocks premium in the iPhone app and on our website, for the Scroll the Bible account it belongs to.

  1. Open the Scroll the Bible app on your iPhone and sign in.
  2. To use premium on the website, sign in at Settings with the same email.

An Apple subscription belongs to one Scroll the Bible account. That is the account that was signed in when you subscribed. If no account was signed in, it goes to the first account the iPhone app reports the purchase from. If premium does not show, sign in with that account.

The website only learns about an Apple purchase after the iPhone app reports it, so open the app on your iPhone and sign in first. Then, on the website, if you are signed in with the right account and premium still does not show, open Settings, tap Subscription, then tap Restore Purchase.

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Use more than one device, and the iPhone appSign in on another phone, tablet, or computer, and use the same account on the website and in the iPhone app.A study or page won't loadFix a verse study, reading plan, or page that shows an error, asks you to sign in, or still looks locked after you paid.Recover access when you can't open your emailMove your Scroll the Bible subscription to an email you can open by entering the last 4 digits of the card you paid with.