Help Center

If your card is declined

1 min readUpdated Oct 21, 2026

If a renewal charge fails, we email you with the heading Your card was declined. The email says We could not charge and the amount, and has an Update card button.

You keep premium while the payment is unresolved. In Settings, your subscription shows Past Due, and Settings asks you to update your payment method to keep access.

Fix it

  1. Tap Update card in the email, or open Settings, Payment. If it asks you to sign in, enter the email you paid with and type the 6-digit code we send.
  2. Change your card. See Update your card for the steps, including for subscriptions billed through Link.

If you subscribed in the iPhone app

Apple bills that subscription and handles failed payments. Update your payment method in your Apple ID settings.

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